Change your plan or cancel the subscription

Before you start

Plan changes and cancellations are made on Billing, by the workspace Owner or an Admin. Every change goes through Mercado Pago, and the plan only changes in Micronuage once Mercado Pago confirms.

Move to a higher plan

1. 1

   Open Billing

   The Choose a plan section shows your Current plan and the others.

2. 2

   Pick the cycle and click Switch to on the new plan

   You authorize the new subscription at Mercado Pago.

3. 3

   Come back to Micronuage

   Once Mercado Pago confirms, the new plan applies at once and the previous subscription is cancelled automatically.

On the new plan, limits go up at once and your included credits become the new plan's full amount, replacing the previous included balance. Purchased credits stay. The billing cycle starts again on the day of the change, with no proration of the previous period.

Move to a lower plan

To move to a smaller paid plan, use the same Switch to button. If you have more active projects than the new plan allows, the most recently edited projects stay active and the rest become Suspended: they go offline and leave your list, but nothing is deleted.

Switch between monthly and yearly

Choosing Monthly or Yearly sets the cycle of a new plan. To change the cycle of the plan you already have, contact support.

Cancel the subscription

1. 1

   Open Billing

   The Cancel subscription link shows when there is an active subscription at Mercado Pago.

2. 2

   Click Cancel subscription and confirm

   Mercado Pago stops charging at once.

3. 3

   Check your plan

   The workspace goes back to the Free plan as soon as Mercado Pago confirms the cancellation.

What happens to your content

Cancelling doesn't delete your account

Cancelling the subscription keeps your account, projects and data. To close everything, use Delete account in Settings: an active subscription is cancelled and your sites go offline. See Delete your account.