Getting help
Where to look for answers, how to reach the Micronuage team, what to include in your request and how soon we reply.
Find a quick answer
- Search this help center or open the Support page.
- In a code project, the chat's More options menu has shortcuts to the Help center and Support.
- Preview error messages come with buttons such as Ask the AI to fix it. See When something goes wrong.
- For addresses that don't open, see Domain troubleshooting.
Contact the team
Open the contact form
It opens with the topic Help with my site already selected.
Fill in your name, e-mail and message
Use the e-mail of your Micronuage account so we can find your workspace faster.
Click Send message
The reply arrives at the e-mail you entered.
| Topic | When to use it |
|---|---|
| Help with my site | Questions and problems with the editor, the preview, publishing or your domain. |
| Sales and plans | Plans, payments, credits, cancelling and billing documents. |
| Integration request | A tool you want to connect that isn't on the list yet. |
| Security | A possible vulnerability in the platform. |
| Something else | Anything else. |
What to include in your request
- Your account e-mail and the project's name.
- What you asked for or did, step by step.
- What appeared on screen, copying the exact message.
- When it happened and the site's address, if it's already published.
- For payments: the date, the amount, the plan or pack and the e-mail used at Mercado Pago.
Important.Never send passwords, sign-in codes or full card details. The team doesn't need them to help you.
Response time
A person on our team replies within one business day. Vulnerability reports sent to [email protected] are answered within two business days.
Other requests
- Personal data (access, correction, export or deletion): write to [email protected], as described in the Privacy policy.
- Questions about the terms: [email protected], as set out in the Terms of use.
- Vulnerabilities: see our practices under Security.
- A site built by our team: Site in 48 h.
Does support depend on my plan?
No. Customers on any plan, Free included, can write to us through the contact form.
Is there phone or live chat support?
No. Support is in writing, through the contact form, and the reply arrives by e-mail.
Do I need to be signed in to ask for help?
No. The contact form is on the public site and works even without signing in.
The contact form isn't working.
If sending is unavailable, the page itself shows an e-mail address you can write to.
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Still need help?
Our team answers within one business day.