Payments, currency and receipts

How payment works

Micronuage payments are processed by Mercado Pago. A plan is a recurring subscription, charged every month or once a year depending on the cycle you pick. A credit pack is a one-time payment.

Only the workspace Owner or an Admin can subscribe, change plans, cancel or buy credits. Other people see the plan and the balance, but not the payment buttons.

Currency and payment methods

On the Portuguese site, prices are shown in Brazilian reais. In English and Spanish, they are shown in US dollars. Online payment goes through Mercado Pago, in reais, by card or Pix, depending on the options Mercado Pago itself shows at checkout.

What shows on your statement

Receipts and history

The receipt for each charge is in your Mercado Pago account. With an active subscription, the Manage at Mercado Pago button on Billing opens your subscriptions there.

• Current plan, Status and Next billing date sit at the top of Billing.
• Credit purchases lists each pack with its amount, date and state: Awaiting payment, Paid, Not approved or Refunded.
• Credit activity shows every credit coming in and going out.

Micronuage doesn't issue invoices inside the dashboard. If your company needs another billing document, write to the team through the contact form.

When a payment doesn't go through

If Mercado Pago can't charge the subscription, the status on Billing changes to Past due. You keep using the plan while you sort it out: check the card or payment method in your Mercado Pago account. If the subscription is cancelled there, the workspace goes back to the Free plan.

Paid but the plan didn't change? When you come back from Mercado Pago, the Billing page checks for the confirmation for about a minute. If the plan still doesn't change, write to support with the e-mail used for the payment and the date.

Refunds

Under the Terms of use, amounts paid are non-refundable except where the law requires otherwise. A duplicate charge or an amount you don't recognize should be reported to support.